PRIVACY AND INFORMATION SECURITY
Online purchases with WishmeCraft are processed using the secure services of Paypal and SecurePay. For information regarding SecurePay’s privacy policies please visit SecurePay.
All information provided to WishmeCraft (Webnaizer solution) in the course of conducting our business is regarded as strictly confidential and is managed in accordance with Indian law. In the course of making purchases online you will be asked to provide certain personal information such as your name, address, telephone number, email address and credit card number. This information is stored internally by WishmeCraft in secure information systems. WishmeCraft employs appropriate technical and managerial practices to ensure the security of all information and to prevent unauthorized access or disclosure of all personally identifiable information. WishmeCraft will not sell, rent or disclose the information provided by you unless required to by law. We may however provide certain necessary information to third party service providers or contractors who assist WishmeCraft to provide you with particular services.
By signing up to our mailing list you consent to WishmeCraft sending advance notice of sales, new stock shipments and other events to the email address you provide. The email address you provide will be for the internal use of WishmeCraft only. We will not sell or rent your email address to any third parties. To unsubscribe from the WishmeCraft email list please contact us at info@WishmeCraft.com
WishmeCraft (Webnaizer Solution) reserves the right to update its privacy and information security policy as necessary in response to any changes in business practices or any other as yet unforeseen circumstances. Any changes made will be posted on this section of our website. If you have any questions in relation to any part of this policy or our terms and conditions please contact us at info@WishmeCraft.com.
SHIPMENT & RETURN POLICIES
Local deliveries of larger pieces of furniture or artworks are arranged using WishmeCraft’s own delivery service or through an independent contractor. Delivery fees are quoted at time of purchase. Shipping within India is calculated using the size, weight and fragility of the item/s to be shipped. This is to help ensure that your purchase arrives intact and undamaged. We use Fedex, DHL or TNT Express. A signature is required at the point of delivery for all parcels sent via registered post or courier.
If you have not received your order within 10 business days of its dispatch from WishmeCraft, please advise us in writing so that we can investigate its whereabouts and resolve the issue.
Shipping all over the world is calculated using the size, weight and fragility of the item(s) to be shipped. This is to help ensure that your purchase arrives intact and undamaged. We use Fedex, DHL or TNT Express. A signature is required at the point of delivery for all parcels sent via registered post or courier. If you have not received your order within 10 business days of its dispatch from WishmeCraft, please advise us in writing so that we can investigate its whereabouts and resolve the issue.
Our returns policy will vary depending on the item you purchase. Please check on the “shipping & returns” tab at the product page for the returns policy on
your item. Please see below:
FOR ITEMS STOCKED BY WishmeCraft:
For items stocked in the WishmeCraft’s warehouse , “change of mind” return/exchange can be made for any reason within 14 days of receipt of your order*. Please contact us within 14 days of receiving your order via email only to firstname.lastname@example.org Please advise your name, order number, the product you wish to return and the reason for return. We will authorize your return and provide return shipping instructions. Items cannot be returned or exchange without prior notice and authorization by WishmeCraft.
Items that to that cannot be exchange or refunded for “change your mind” include:
- Items that are directly shipped by our supplier cannot be returned/exchanged as we need to abide with our supplier’s returns policies
- Items that are custom made to order cannot be returned/exchanged as these items hare made to order specially for you.
Please check the return policy of your item on the “Shipping & Returns” tab on the product page for the item that you are purchasing. Once your returned item has been received, you will be offered the option of receiving a refund, exchange or store credit, which ever you prefer. If your payment was made online, you will receive a refund against your credit card or pay pal account. If your payment was made by EFT, cash or cheque we will credit funds via EFT to your nominated bank account. We will notify you by email to confirm that we have processed your refund. Please allow 7 business days to receive your refund to our account.
The value of your return will be the purchase price you paid less any shipping costs incurred. Shipping costs for the delivery will not be refunded. Please also note that if we have provided free shipping or subsidized your shipping, you will be charged the standard shipping charges for the delivery of your order from our warehouse to your location. You are also responsible to pay for the return shipping of your item. Please contact us prior to making a purchase if you would like to be advised of the return shipping charges. You are responsible for the return shipping of the item to the WishmeCraft Warehouse. All items must be returned unused, in re-saleable and original condition. Items also must be returned in original packing and care taken with re-packing to avoid damage during transit.
You may return your item using your own delivery carrier. We recommend using registered parcel post and to include extra insurance for loss or damage. Alternatively we may organise for a courier on your behalf to collect the item from you. In both cases, you are responsible for the return shipping of the item, including re-packaging of the item, loss or damage to the item.
Cancellations of orders are not permitted if an order has been placed with our supplier or if a courier has been dispatched to collect your order from our warehouse. Contact us immediately if you wish to cancel an order. Please check on the “shipping & returns” tab at the product page for the returns policy on your item you have purchased. Please see also our returns/exchange policy.
Manufacturer’s Fault or Damage
We make a quality inspection of all orders prior to shipping them to you. If the item you receive is damaged or faulty, you must notify is within 24hours of receipt of your items by email: info@WishmeCraft.com. We also request that you provide digital photographs of the damage or faulty item.
Once we have received your request we will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs. Please note that we cannot accept returned items without prior notification and authorization code. All claims must be reported within 24 hours, to abide with our suppliers terms and conditions.
You received the incorrect item
Please contact us within 24 hours of receipt of delivery if you receive the incorrect item you ordered. We will organize collection and re-delivery of the correct item if available, at our cost. We aim to deliver the item to you within normal delivery time frame. If the item is out of stock we will refund you 100% of the purchase price and shipping costs. All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.
You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24hours of receipt of your items by email: email@example.com. In the event that the items have been damaged, please ensure you all have a record of the driver's name. If a package or box appears damaged, Please write 'PENDING INSPECTION' or 'APPEARS DAMAGED' on any documents the driver requests you to sign. We also request that you provide digital photographs of the damage item.
Once we have received your claim we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs. All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.
A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. We will not be liable for any loss or damage as a result of a late delivery of your order.
TERMS & CONDITIONS
WishmeCraft (Webnaizer Solution) accepts payment by credit card or Paypal, using the secure services of Paypal. All prices listed are in US$ or GBP or Euro. After you have selected the item or items you wish to purchase, proceed to the checkout where you will be invited either to checkout as a guest, register your details or log in if you have registered your details previously. When you submit your order and payment details, your order will be processed and you will receive an email containing your invoice and confirmation of your order.
While WishmeCraft strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing. WishmeCraft does not provide warranties of any kind on any of its products or on any information provided on the WishmeCraft website. Many of the items available at WishmeCraft are handmade and may have minor imperfections which are an unavoidable consequence of their handmade nature. If you have any queries in relation to a specific piece listed for sale online which may have imperfections, please contact us for further information at info@WishmeCraft.com.
Neither WishmeCraft, nor its employees, agents or contractors are liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
WishmeCraft (Webnaizer Solution) reserves the right to update the terms and conditions set out herein without notice.
FREE DESIGN ADVICE /ONLINE INTERIOR DESIGN/CUSTOM DESIGN SERVICES
Free design advice
Free design advice is available to all customers over the phone or email for any quick question or small inquiry. Our free service is limited to advice on making selections of furniture and home-ware items on the the WishmeCraft website. For more details see: FREE DESIGN ADVICE.
Online interior Design Service
The online interior design service is an online service. Once a room design has been purchased a Design Brief will be emailed to you within 24 hours to complete and send back to us with room images, room dimensions and any other information you would like to include. You will receive a phone call from us within 4 working days to discuss your design brief and to better understand your style and needs. We can also answer any other questions you may have. You will receive your Interior Design Scheme within 5-10 working days from phone consultation.
Each scheme will vary, however will include the following:
- Digital Mood Board
- Styled Design scheme of selected pieces.
- Images of Furniture Selections- detailed specification of all furniture pieces selected including- dimensions, materials & prices.
- Images of Home-ware Selections-detailed specifications of all home-ware pieces selected including –dimensions, materials & prices.
- Styling advice / Finishing touches-placement, arrangement/grouping & styling advice.
- A Cohesive Styled Theme that flows & works with your existing pieces/room/home.
Interior Design Scheme conditions
- One Interior Design Scheme per room purchase.
- 1-2 options of furniture and home-ware selections of the required pieces. We may give you more than one option of each of the pieces as appropriate, at our discretion.
- Face to face consultation limited to one hour in our design studio in India as required
- On site consultation is not included as part of this service. Please contact us if you require a home visit. See below for onsite consultation charges.
- Additional time may be required for us to complete your design scheme, in which case we will advise you by email.
- Custom design of furniture is an additional extra, charged at $300 plus Tax per design
- For onsite consultation, the initial consultation is charged at $150 per hour plus Tax. Subsequent charges are applicable for additional time we spend designing, styling and sourcing for your project depending on your individual requirements.
Please contact us by phone or email to make an appointment to discuss your individual needs.
CUSTOM DESIGN SERVICES
Our Custom Design Service is available face to face in your home, over the phone or online. For more details see: CUSTOM DESIGN SERVICES.
For onsite consultation, the initial consultation is charged at $150 per hour plus tax. Subsequent charges are applicable for additional time we spend designing, styling and sourcing for your project depending on your individual requirements. Please contact us by phone or email to make an appointment to discuss your individual needs.
LIMITATION OF LIABILITY
WishmeCraft (Webnaizer Solution) does not accept any liability for any damage or injury caused by the use or misuse of products purchased from us, other those imposed by statue of the Trade Practices Act 1974. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services and/or product/s we have supplied The maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website
OBLIGATIONS OF THE CUSTOMER
As a customer of WishmeCraft, you must provide accurate information about yourself and be truthful in your dealing with us at all times. This information may include your full name, delivery address, current
address, home phone, work phone, mobile phone, credit card details and any other details required to process your purchase or obtain a refund. It is your responsibility to inform us with accurate information.
It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided and we do not receive the goods back to our warehouse within 21 days from dispatch, we will not refund your purchase or replace the goods.
LATE DELIVERY/ORDER DOES NOT ARRIVE
We encourage you keep track of your order. Where available we will provide you with a tracking/consignment number and courier company details so that you can keep track of your parcel at all times.
It is your responsibility to advise us within 14 working days from notification of dispatch. that you have not received your order. Once you advise us that the order has not arrived we will make inquires to determine its location. A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. Please note this applies to items that have no “change of mind” returns. Any delivery date quoted is an estimate only. We will not be liable for any loss or damage as a result of a late delivery of your order.